Frequently Asked Questions
If you have a problem or question not answered on this page, please contact us!
Phone: 1-303-588-3847
E-mail: info[at]kaminarieducation.com
Before Purchasing InterCLASS
- What is InterCLASS and why should I use it for my computer lab?
- What is the difference between the InterCLASS Standard version and Live Video version?
- What are the hardware and software requirements for InterCLASS?
- Does InterCLASS work in a locked down student environment with Deep Freeze or other recovery software where users do not have admin privileges?
- Can you install and run multiple teacher consoles in the same lab? Does it cost extra?
- Do you offer a discount on a multiple classroom purchase?
- Can I use InterCLASS after the first two (2) years initial software maintenance and support term?
- Do you provide teacher training?
- Do you accept credit cards?
Installing and setting up InterCLASS
- We had just purchased InterCLASS. How should we install and use the software?
- I have been using the free trial version and have just purchased the software. Can I easily add the license key?
- Do I need administrator privileges to Install InterCLASS?
- How do I upgrade to the latest version?
- How do I configure my Cisco wireless access point to allow for InterCLASS communication?
- How can I recover an installation failure?
- Where can I find the user guide or other training materials?
- How can I show a student logon name under each student thumbnail on the teacher console?
- How can I change student thumbnail size?
- My school has a One to One (1:1) Computing teaching and leaning environment. How can we use InterCLASS in this environment?
- How can I set up multiple classes for laptop carts or on a one to one computing environment?
- Is it possible to talk to/listen to the students via a mic and headphones?
- Configuring Auto Sign In from Active Directory
Tips and Tricks
- How can I back up my InterCLASS settings such as the Seating Layout, Website List, Quiz Contents, etc.?
- How can I remote control multiple student computers at once?
- Adding student computers to the teacher program by using a CSV file
- Showing the computer name on each monitor to locate the student computers
- How I can assign and show seat numbers on each student icon?
- Creating program shortcuts on each student’s Desktop with InterCLASS
Trouble shooting
- I cannot log on to some of the student computers remotely. How can I solve this problem?
- Why don’t the student computers show in the InterCLASS Teacher Console after I install InterCLASS?
- I cannot turn on the student PCs from the teacher computer even though I click the “Power ON” button on the InterCLASS Power Control feature. How can I turn on the student computers?
